Betpawa Privacy Policy — Committed to Protecting Your Data

1 Introduction

Betpawa is a trusted online betting and gaming platform for users in Bangladesh. We place the highest priority on the privacy of our users' personal information. This Privacy Policy ("Policy") explains how betpawa collects, uses, and stores your personal data, and what rights you have regarding that data.

In today's digital world, data protection is more important than ever. betpawa believes that every user's information is their own asset, and it is our responsibility to protect it. We follow international data protection standards and remain vigilant against any misuse of your information.

This Privacy Policy is part of betpawa's Terms and Conditionsan integral part of betpawa. Please read this policy carefully before creating an account. If you have any questions, contact our support team.

2 What Information We Collect

Betpawa collects your information in several ways. The list below details the types of information we collect:

Betpawa collects only the information that is necessary. We do not request excessive or irrelevant data. It is the user's responsibility to ensure that the information provided at registration remains accurate and up to date.

3 How Your Information Is Used

Betpawa uses your information for the following purposes:

• Account Management: Your personal information is used to create, verify, and manage your account.
• Payment Processing: Your information is used to process deposits, withdrawals, and other financial transactions.
• Fraud Prevention: Technical data is analysed to detect and prevent suspicious activity.
• Customer Support: Our support team uses your information to resolve your queries and complaints.
• Promotional Communications: With your consent, you will be informed about new offers, bonuses, and updates.
• Legal Obligations: Information may be disclosed upon request by regulatory authorities.
• Responsible Gaming: Your betting activity is monitored and alerts are sent when necessary.

Betpawa never sells your information to advertisers or uses it for third-party marketing without your consent. You can unsubscribe from promotional emails or messages at any time.

4 Data Sharing Policy

Betpawa treats your personal data with the utmost confidentiality. We share information only in the following limited circumstances:

• Payment Partners: Necessary information is shared with payment gateways such as Mobile Banking, Nagad, and Rocket to process transactions.
• Law Enforcement: Disclosure of information is mandatory upon a valid court order or written request from a government authority.
• Security Auditors: Trusted third-party auditors may be granted limited access to ensure cybersecurity standards are met.
• Business Transfer: Users will be notified in advance of any merger or acquisition.

5 Cookie & Tracking Policy

Betpawa uses cookies and similar technologies to enhance the user experience on its website. Cookies are small text files stored in your browser.

You can delete or disable cookies from your browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of some betpawa services.

6 Data Retention Period

Betpawa does not retain your data longer than necessary. Our general data retention policy is as follows:

• Active Accounts: All data is retained for as long as the account remains active.
• Closed Accounts: After account closure, financial and identity-related data may be retained for up to 5 years due to legal obligations.
• Transaction Records: Financial records are generally retained for up to 7 years.
• Technical Logs: Server logs and device information are retained for a maximum of 12 months.
• Marketing Data: Once you unsubscribe, your email is removed from our marketing list.

Once the applicable retention period expires, betpawa will securely delete or anonymize your data so that you can no longer be identified from it.

7 Your Rights

Under betpawa's Privacy Policy, each user has the following rights regarding their own information:

To exercise any of these rights, contact betpawa's support team. We typically respond within 30 days.

8 Security Measures

Betpawa follows industry-leading security standards to protect your personal information. Our security framework is as follows:

• SSL/TLS Encryption: All data transferred between the website and app is secured with 256-bit SSL encryption.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to secure your account.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Regular Security Audits: Independent third-party experts regularly audit betpawa's security systems.
• Data Backup: Regular backups of all data are stored in secure locations.
• Staff Training: All betpawa staff receive regular training on data protection.

9 Third-Party Links & Services

Betpawa uses certain third-party services on its platform, such as payment gateways and analytics tools. These services operate under their own privacy policies, and betpawa is not responsible for them.

• Payment Gateway: Payment service providers such as Mobile Banking, Nagad, and Rocket operate under their own privacy policies.
• Game Software Providers: Third-party game developers are governed by their own respective policies.
• Analytics Tools: Site performance monitoring tools process only anonymised data.

We recommend reviewing the privacy policy of any third-party service before using it. betpawa is not responsible for their data processing practices, but we ensure that our partners are committed to data protection.

10 Protection of Minors

Betpawa strictly prohibits providing services to anyone under the age of 18. No data from minors is collected, stored, or processed.

• Age verification is mandatory at the time of registration.
• Betpawa may request proof of age at any time if there is reason to doubt a user's eligibility.
• Parents are encouraged to use parental controls to keep their children's devices secure.
• If a minor is found to have opened an account, it will be immediately closed and all associated data will be deleted.

11 Changes to the Privacy Policy

Betpawa reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• Notices will be published on the website.
• Updates will be communicated to your registered email address.
• The "Last Updated" date at the top of the page will be revised accordingly.

Continued use of betpawa after any changes have been made will be considered acceptance of the updated policy. We encourage you to visit this page regularly.

12 Contact Us

For any questions, requests, or complaints regarding the Privacy Policy, please contact betpawa's dedicated Privacy Team:

• Email: [email protected]
• Live Chat: Live chat via the betpawa website or app.
• Response Time: Typically within 30 business days.

We take your privacy seriously. Any concern you have matters to us, and we make every effort to resolve it promptly.